Return & Refund Policy
Last updated : August 4, 2026
At Tim Robbins Gifting, every order is prepared with great care to meet our customers' requirements. Most of our products are manufactured, customized, or printed specifically for each order. Because most of our products are customised or made to order, we generally do not accept returns once production has started or the order has been dispatched, except where required under this policy or applicable law.
We encourage every customer to read this policy carefully before placing an order.
Our Return Policy
Tim Robbins Gifting generally does not accept returns. However, returns or replacements may be considered only for products with verified manufacturing defects, transit damage, incorrect products, or production errors caused by us, as described in this policy.
This policy applies to all products available on our website, including but not limited to:
- Corporate Gifts
- Promotional Products
- Customized Merchandise
- Logo Printed Products
- Employee Welcome Kits
- Office Essentials
- Drinkware
- Bags
- Apparel
- Stationery
- Gift Sets
- Event Merchandise
- Promotional Accessories
Since these products are prepared specifically for individual business requirements, they cannot be resold or reused for another customer.
Customized and Logo Printed Orders
Orders that include any type of customization are strictly non-returnable.
Customization includes:
- Company logo printing
- Brand name printing
- Employee names
- Personalisation
- Custom colours
- Custom packaging
- Custom artwork
- Special product specifications
- Bulk corporate branding
Once production has started, the order cannot be cancelled, returned, exchanged, or refunded.
Refund Policy
At Tim Robbins Gifting, most products are manufactured, customised, logo printed, or sourced specifically for each customer after an order is confirmed. For this reason, all confirmed orders are generally non-refundable.
Refunds will not be provided in the following situations:
- Change of mind after placing an order.
- Incorrect product selection by the customer.
- Incorrect quantity, size, colour, or specifications selected during ordering.
- Customer-approved artwork, logo, spelling, design, or branding errors.
- Orders delayed due to courier services, weather conditions, public holidays, or circumstances beyond our reasonable control.
- Refusal to accept delivery of a confirmed order.
- Minor colour, printing, finishing, stitching, engraving, or packaging variations that are considered normal in the manufacturing process.
- Customized, personalised, logo-printed, made-to-order, or bulk corporate orders.
When a Refund May Be Considered
Although refunds are generally not offered, Tim Robbins Gifting may review refund requests in exceptional circumstances where we are unable to fulfil an order due to reasons solely caused by us and no suitable replacement or alternative solution can be provided.
If a refund is approved after our internal review, it will be processed using the original payment method used for the purchase. The processing time may vary depending on the payment provider and banking system.
The decision of Tim Robbins Gifting regarding refund eligibility shall be final after reviewing the facts of the case.
Replacement Before Refund
Where possible, we will always try to resolve genuine product issues by providing a replacement, repair, or another reasonable solution before considering a refund.
Our goal is to ensure that every customer receives products that match the approved order while maintaining fair business practices for both parties.
If a replacement has been successfully provided for the affected product, the order will not be eligible for a refund.
Colour and Product Appearance
Actual product colours may vary slightly from the images displayed on the website due to:
- Screen settings
- Mobile or desktop display differences
- Lighting conditions
- Printing process
- Material texture
Minor variations in colour, finish, stitching, placement, engraving, or printing are normal and are not considered defects.
Customer-Provided Artwork
Customers are responsible for ensuring that all submitted artwork, logos, text, names, spellings, and design files are correct before approval.
Tim Robbins Gifting is not responsible for errors that have been approved by the customer before production.
Delivery Delays
Delivery timelines are estimates and may occasionally be affected by:
- Courier delays
- Weather conditions
- Public holidays
- Transport disruptions
- Government restrictions
- Events beyond our reasonable control
Delivery delays do not qualify for returns or refunds.
Order Approval and Production
Most products offered by Tim Robbins Gifting are manufactured, customised, logo printed, or made to order specifically for each customer. As the majority of our orders are bulk corporate purchases, customers are requested to carefully review all order details before confirming their purchase.
Before production begins, we may provide a digital artwork, design proof, or product mock-up for approval, depending on the product and order requirements. Customers are responsible for reviewing and approving all details, including product specifications, colours, sizes, quantities, logo placement, artwork, text, names, spellings, printing details, packaging requirements, delivery address, and contact information.
Once the customer provides approval, it will be treated as final and production will begin based on the approved specifications. After production has started, changes to the order may not be possible. Cancellation requests may not be accepted, and the order will become non-returnable, non-exchangeable, and non-refundable.
Any errors in artwork, spelling, branding, specifications, or other details that have been approved by the customer before production will not be considered manufacturing defects and will not qualify for replacement or refund.
As part of the normal manufacturing process, a small quantity variation of up to ±5% may occur for certain bulk orders, depending on the product category and production method. Where applicable, billing will be adjusted according to the final quantity supplied.
Order Cancellation
Orders may only be cancelled before production begins and only if manufacturing, customisation, sourcing, or printing has not yet started.
Any cancellation request submitted before production begins will be reviewed and verified by Tim Robbins Gifting. If raw materials have been sourced, artwork or design preparation has been completed, production planning has started, or any part of the manufacturing or customisation process has already commenced, the cancellation request may not be accepted.
Where a cancellation is approved after costs have already been incurred, Tim Robbins Gifting reserves the right to deduct reasonable charges for work completed, materials procured, design preparation, or other expenses before processing any eligible refund, if applicable.
Once production or customisation has started, the order cannot be cancelled, returned, exchanged, or refunded.
Customer Responsibility
Customers are responsible for providing accurate billing information, shipping address, contact details, GST information (where applicable), and any special delivery instructions at the time of placing an order.
Please ensure that all information is complete and accurate before confirming your order. Tim Robbins Gifting shall not be responsible for delivery delays, failed deliveries, additional shipping or handling charges, or any loss resulting from incorrect, incomplete, or outdated information provided by the customer.
If any changes to the delivery address or contact details are required after the order has been confirmed, customers should contact us immediately. While we will make reasonable efforts to accommodate such requests, changes cannot be guaranteed once the order has entered production or has been dispatched.
Non-Returnable Products
The following products are not eligible for return, exchange, or refund:
- Customized products
- Logo printed products
- Made-to-order products
- Promotional merchandise
- Bulk corporate orders
- Clearance items
- Special order products
- Personalised gift items
- Products purchased under special pricing, promotional offers, or clearance sales.
Quality Commitment
Every order goes through quality checks before dispatch. We work to ensure that products meet the approved specifications and reach customers in good condition.
If an issue occurs because of our manufacturing or fulfilment process, we will review it promptly and work towards a fair solution.
Delivery, Inspection and Claims
While Tim Robbins Gifting does not accept returns for eligible products under this policy, we are committed to delivering products that meet the approved specifications and our quality standards.
Customers are requested to inspect their shipment immediately upon delivery. If the outer packaging appears damaged, opened, tampered with, or if you receive any of the following:
- A product damaged during transit
- A manufacturing defect
- A product different from your confirmed order
- Incorrect printing, branding, or customisation caused by our production team
please notify us within 48 hours of delivery.
To help us review your claim, please provide:
- Your order number
- Clear photographs of the affected product(s)
- Photographs of the outer packaging and shipping label
- A brief description of the issue
Our team will carefully investigate every claim. If the issue is found to be the result of our manufacturing, printing, or fulfilment process, we may, at our sole discretion, offer a suitable resolution. This may include replacing the affected product or providing another appropriate solution. Refunds, if applicable, will only be considered in accordance with our Refund Policy.
Claims reported after 48 hours of delivery may not be eligible for review.
Customers are advised not to refuse delivery of a confirmed order without a valid reason. Refusing to accept delivery does not make the order eligible for cancellation, return, exchange, or refund. Any additional shipping, storage, handling, return transportation, or other charges resulting from refusal of delivery may be charged to the customer.
Legal Information
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this policy or the purchase of products from Tim Robbins Gifting shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
Tim Robbins Gifting shall not be liable for delays or failure to fulfil orders due to circumstances beyond our reasonable control, including natural disasters, floods, fire, transportation disruptions, labour strikes, government restrictions, public emergencies, pandemics, or other unforeseen events. In such situations, we will make every reasonable effort to keep customers informed and complete the order as soon as reasonably possible.
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on this page. Customers are encouraged to review the latest version before placing an order.
Contact Us
If you have any questions regarding this Return & Refund Policy or your order, please contact us.
Tim Robbins Gifting
Email: sales@timrobbinsgifts.in
Phone: +91 9818434231
Business Hours: Monday to Saturday, 10:00 AM – 6:30 PM (IST)
Our support team will be happy to assist you during business hours.